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Refund Policy

 

We stand behind our products and want you to be satisfied with them! We always do our best to take care of our customers - dealing with all situations fairly and responsibly! If you received a damaged or defective item, email us at lenoxskincare@icloud.com and we will rectify this right away!

 

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.
We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding your selection.

We have an array of products in our store and hope we can assist you in finding something new if your purchase doesn't work out!

 

FREE RETURNS FOR ALL U.S. ORDERS + NO RESTOCKING FEES. YOU HAVE 15 DAYS FROM THE DATE OF FULFILLMENT TO RETURN ELIGIBLE ITEMS.

HOW DO I INITIATE A RETURN?
Email ___________________ with the word Return in the subject line. A member of our team will help you within 48hrs. Once you complete the Returns process a Packing Slip + Prepaid USPS Return label will be emailed directly to you! Print the label out, Include your Invoice/packaging slip, and eligible Items in the return package and send your package back!

Please ensure that ALL APPROVED ITEMS listed on the Packing Slip are included in the SAME package.

HOW WILL I RECEIVE MY STORE CREDIT?
Expect an emailed E-Gift Card within 3 business days of the delivery of your Return at our warehouse. Store Credit is calculated automatically to reflect any discounts and taxes at time of purchase. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed.

WHERE DO I SEND MY RETURN TO + WHAT DO I INCLUDE?
6424 N Sante Fe Ave Suite B OKC, OK 73116

The Packing Slip for your Return must be included along with the items you have been authorized to Return. Additional items that are not listed on the Return Packing Slip will not be eligible for a Return and will not be calculated in your Store Credit.

 

ADDITIONAL RETURN DETAILS
We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.
The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping.

Merchandise must be returned within 15 days of the fulfillment date.


Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.

During the Returns Process if an item is ineligible for a Return you will not be able to select that item for Return. If an item is Ineligible for a Return and it is included, we will have to send back the Ineligible Item to you.

Please allow 3 business days for return processing.

We do not cover Return Shipping for International purchases, APO Addresses and PO Box Addresses.

ADDITIONAL RETURN DETAILS FOR INTERNATIONAL, APO & PO BOX ADDRESSES


We do not cover Return Shipping for International purchases, APO addresses and PO Box Addresses.

Include your Invoice and Eligible Items in the Return Package.

Once the Return is delivered to us, it takes 3 Business Days for our Team to process, then we will email you an E-Gift Card with store credit.
Please obtain Tracking for your records.

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